Contact Us

Health New England is a Health Maintenance Organization (HMO) licensed in Massachusetts. We serve commercial members in Berkshire, Franklin, Hampden and Hampshire Counties in Western Massachusetts and Worcester County. We also cover Medicaid members in the four counties of Western Massachusetts. Health New England's Medicare Advantage coverage extends throughout Western Massachusetts and into Hartford and Tolland Counties in Connecticut. We also serve commercial members and their dependents who live in Connecticut and are employed by Massachusetts companies.

Contact Information

Health New England
One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Member Services (local): (413) 787-4004
Member Services (toll-free): (800) 310-2835
TTY: 711
Member Services Hours: 8:00 a.m. - 6:00 p.m.

Member Services Email:  memberservices@hne.com
We’ll respond within one business day during our hours of operations.
NOTE: This is not a secure email link. Do not use it for confidential purposes.

Hours of Operation 8:00 a.m. - 5:00 p.m.
Walk-Ins: 9:00 a.m. - 4:00 p.m.