Health New England Privacy Policy
Health New England takes your privacy very seriously. We will ensure that all of your information is kept private. All details regarding our policy is listed below.

Privacy Information


Public Web Site Privacy Statement

This Public Web Site Privacy Statement explains the Health New England, Inc. (“HNE”), policy about the collection and use of information on HNE public Web sites. The HNE Notice of Privacy Practices describes how HNE uses and discloses protected health information and how members can get access to this information. HNE is committed to protecting our members’ privacy at all times and in all settings.

"Public" describes sites that do not require a password to access information. "Secure" describes sites that do require a password to log in before accessing information.

Personally Identifiable Information:
This means any information that can reasonably be used to identify a person, such as a name, address, e-mail address, Social Security number, or telephone number.

Information Collected and Stored Automatically:
HNE does not automatically collect or store personally identifiable information through our public Web sites and does not write "cookies" on your computer. "Cookies" are files containing information about visitors to a Web site (e.g. user name and preferences) that enable a Web site to identify users when they revisit that Web site.

Links to Other Sites:
Our Web site has some links to external sites. When you click on one of these links, you leave the HNE Web site. These sites may have different privacy policies than HNE. Be sure to read those privacy policies once you leave our public Web sites. HNE is not responsible for sites it does not own or control.

Usage of our Secure Web Sites:
When you submit personally identifiable information through our secure Web forms, it is protected from unauthorized access, both physically and electronically. We conduct periodic reviews of our Web site security to ensure that our electronic safeguards remain effective. Sending personal information through e-mail, however, is not secure. Please read more about sending e-mail.

Sending E-Mail:
This site collects information from you only through e-mails that you voluntarily send through this site. E-mails that you send to this site contain personally identifiable information. (For example, they contain your e-mail address.) Any information that you may provide to HNE via e-mail will be used by HNE solely to follow-up on questions that you ask us or to address issues that you mention in your e-mail. Remember that non-encrypted e-mail messages can be viewed by other Internet users while in transit. If you have personal information to communicate that you wish to keep confidential, please use the secure forms available on our secure Web sites, or contact the HNE Member Services Department at 413.787.4004 or 800.310.2835.

Non-Discrimination & Multi-Language Services:  We comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. We provide free language services to people whose primary language is not English. Learn More